WORKING TOGETHER IN UNITY  

TABLE OF CONTENTS

Section 1—Cooperation Begins With Communication

1  Communication Techniques

2  Personal Needs, Interests and Goals

3  Motivation and Leadership

4  Communication and Conflict

Section 2—Working Together in Unity

5  Interactive Engagement

6  Conflict in Religious Organizations

7  Blending Cultures and Worldviews

8  Bridge the Personality and Generation Gap

Section 3—Cooperative Relationships-Volunteers Wanted

9  Volunteer Program Administration

10  21^st Century Volunteer Leadership

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INTRODUCTION

The goals of Section 1 are to offer instruction on how to:

• Reach today’s volunteer through the use of effective communication;
• Motivate and influence others;
• Assess the effects of a person’s communication behaviors on others;
• Recognize, evaluate and eliminate self-defeating habits and actions; and,
• Create a positive environment conducive to building long-lasting relationships.

To accomplish these stated goals, a series of five specially selected communication models and theories will be analyzed and discussed. Section 1 concludes with a comprehensive discussion on the Attribution Theory, judgmental biases, prejudices and passions and the Groupthink Theory.

The goals of Section 2 are to offer instruction on how to:

• Find common ground to deal with differences, build trust, and maintain positive, harmonious relationships;
• Take an active and positive role to ensure that confrontations are resolved in a manner that does not permanently impair the relationship;
• Build higher levels of engagement, collaboration and commitment among the team members;
• Collaboratively work together to diffuse conflicts and reach win-win solutions;
• Recognize the differences in worldviews and traditions that influence communication practices and thought processing;
• Break barriers caused by micro-iniquities;
• Identify one’s own biases regarding how another person’s appearance, gender or ethnicity can impede communications;
• Advocate harmonious, supportive relationships across genders, cultures, religions and ethnicities;
• Understand personality styles; and,
• Build bridges across 4 generations of paid and unpaid staff members and volunteers to maintain a harmonious work environment.

The goals of Section 3 are to offer instruction on how to:

• Effectively manage a volunteer program;
• Use critical thinking skills to resolve problems;
• Recruit, train and retain volunteers;
• Empower volunteers to behave like owners; and
• Utilize project management tools to align the volunteer program with the organization’s vision