WORKING TOGETHER IN UNITY  

Foreword, By Dr. Stan DeKoven

Taking the lead in any organization is difficult, but especially so when there is conflict amongst the people, either interpersonal or corporate. Resolving conflict is both art and science, and working to resolve conflict with volunteers is even more difficult. This is primarily due to the fact that volunteers are just that, volunteers. They have willingly signed on in a serving capacity, whether Board of Directors or mail room clerk, and as easily as they have signed on they can just as easily sign off. Working with volunteers takes a different, perhaps more sophisticated and tender approach than with a hire in general, and thus conflict resolution, or prevention even better, requires a unique set of skills.
     In this wonderfully written book, Karen Adams addresses the main issues relating to conflict management and resolution. Firstly, that it is essential, using effective communication technique, to engage the interests, goals and dreams of the volunteer, and motive them in their voluntary service. 
     Secondly, a strong leader works diligently at helping all volunteers to work together in unity, which one would think would be easy in a religious organization; sadly this is often not the case, and requires a strong blending of culture, world view and personality, especially when working with multigenerational volunteers.
     Finally, Karen focuses the reader’s attention on developing strong, cooperative relationships, and discusses some of the logistical aspects of recruiting and managing volunteer workers and leaders.
     I highly recommend this work, developed in the crucible of volunteer leadership and management. It will no doubt help solve many problems, and help a leader resolve or avoid conflict more effectively.

Dr. Stan DeKoven

Stan E. DeKoven, Ph.D., MFT

Founder and President

Vision International University: College and Graduate School

Vision International Education Network